Booking terms and conditions - House rules

Booking terms

It is the customer’s responsibility to read this notice on the use of the holiday home and to inform his/her party of these booking terms and conditions and of house rules. In particular, the instructions for the jacuzzi (whirlpool) and hot tub (heated by firewood) must be followed in all circumstances (during a power cut, use of the outdoor jacuzzi may be restricted –> refer to house rules).These terms and conditions as well as the house rules become binding on both parties (the person booking the accommodation and the owner of the Villa Saimaansini) once the reservation has been confirmed by the customer by paying at least the booking fee (30% of the total rental fee). The reservation and accommodation are subject to compliance with these rental terms and conditions. By paying the reservation fee, the customer is bound by these booking terms. Any breach of these terms and conditions will result in immediate suspension of the accommodation. All bookings are subject to these conditions unless otherwise agreed.
Booking
The customer (grown up of legal age) may book the accommodation by email (maatila.kurki@gmail.com) or by phone (+358 44 070 3504). The booking confirmation and following information (among other) will be emailed to the customer:
  • Welcome message to premium accommodation Villa Saimaansini.
  • Information about the accommodation and contact details of the owner.
  • Guidance on the tidiness, cleaning and waste disposal.
  • Possible extra services and fees.
  • Invoice and payment details for completing the booking fee, total fee and for possible extra services.
  • Upon arrival, the customer will receive a house tour, the door code and other keys and instructions concerning the house and surroundings.
The booking is binding once the customer has paid as least the booking fee by the due date.
Payment of the booking
The booking fee is binding and must be paid by the due date of the invoice (1-2 from the date of the invoice). The final payment is due no later than four (4) weeks before the start of the vacation. If the booking is made less than six (6) weeks before the start of the booking, the total rental fee is to be paid at once. If the booking is made less than four (4) weeks before the start of the vacation, the payment of the full rental fee will be agreed separately. The total amount of the full rental payment must be paid before the booking starts and before the door code is handed over. Interest on late payments will be charged in accordance with the Finnish Interest Act.All remarks on invoices must be paid within seven (7) days after the date of invoice.
Cancellations
Cancellation must always be made in writing (by email). The cancellation is only valid once it has been received by the person in charge of processing the reservation. Cancellations outside office hours (Mon-Fri 9-17) will be deemed to have been received on the next working day. If it can be demonstrated that the cancellation was made and sent to the correct address in time, the cancellation will be accepted. The booking fee and any agency fees will be retained by the owner of the holiday home villa.If the cancellation is made less than 30 days before the start of the holiday, the full cost of the holiday will be charged. If Villa Saimaansini can be marketed to another client for the same rental fee (total amount of booking), only the booking fee will be retained. Cancellation made during the holiday will not be accepted nor refunded. Postponement of the booking to another date may be possible and will be agreed with the client according to the holiday home’s booking situation. If the booking would be moved to a more expensive seasonal period, the customer will be charged an additional price according to the price calendar.
Breach or violation of the terms, conditions or house rules
The owner of Villa Saimaansini will not compensate for any interruption of the holiday caused by the customer’s disruptive behavior or violation of the booking terms, conditions or the house rules. If the reservation is not paid on time, the reservation may be cancelled by the owner of Villa Saimaansini. In case of force majeure, the owner may cancel the reservation. In this case the customer is entitled to a full refund of the amount paid. The owner will contact the customer and try to solve the matter to the satisfaction of both parties.Any breach of the house rules (see below) will entitle the cottage owner to suspend and cancel the booking with immediate effect and without any liability for compensation.

House rules

It is the customer’s responsibility to read this notice and to inform his/her party of the terms and conditions of the booking and to contact the owner immediately in the event of any problems or disturbances. This will ensure a comfortable and safe holiday. Please contact us for any booking and holiday-related matters and we will help you the best way we can! Any violation of the house rules is an immediate cause for cancellation of the rental.

Check-in

The owner will hand over the door code and keys and give a house tour upon arrival at Villa Saimaansine or at an agreed time. We warmly welcome you and will guide you through the house and the surroundings on your arrival. On departure, the cottage must be left with its furniture and equipment in the same condition as it was when you received the keys. In the event of any damage, breakage, breakage or loss of objects, goods or other items related to the accommodation service, the customer will be charged in full for any damage caused.

Check-in is from 17:00 on the day of arrival and check.out by 12:00 on the day of departure. Arrival and departure times can be flexible according to your wishes. Additional charges for changes to arrival and departure times will be agreed on a case-by-case basis. Usually, the high season check-in and check-out days are the busiest, so during high season the flexibility may be limited. During low season we usually have a better chance to be flexible concerning the check-in and check-out.

Consideration of the surroundings and neighbors

Music and noise: in the close proximity of the holiday home there are both permanent residents as well as cottage owners. Everyone staying at Villa Saimaansini should be considerate of other residents and visitors nearby. On the lake music, speech and noise carry far and wide. Loudspeakers are prohibited outside. We kindly ask for minimizing any noise, which could disturb the neighbors. Noise and music must be minimal between 22:00 and 07:00. Music can be played inside the house, when windows and doors are kept closed.

Cleanliness upon checkout

The customer is responsible for cleanliness during the holiday period of the booking. Cleaning and tidiness instructions as well as waste disposal information will be sent to the client with the invoice and booking confirmation. If the owner of Villa Saimaansini has to do any extra cleaning not included in the final cleaning, he is entitled to charge an extra cleaning fee starting at 100€ + VAT, and 40€ + VAT per hour after the first hour or part thereof.

If furniture have been moved inside or outside the house, they must be returned to their original place. In case furniture has not been returned to their original place, an extra cleaning fee will be invoiced.

An extra cleaning fee will always be automatically invoiced in case there are any tobacco products or plastic rubbish outside the house or inside the house. Inside the house smoking is strictly prohibited.

Special attention to be paid during Winter

The owner of Villa Saimaansini will take care of the snow removal on the paths accessible by car (front yard). Please ensure that cars in the front yard and parking place are not blocking the path of the snow removal machines. During the rental period, the tenant is responsible for cleaning the porches, stairs, paths and uses them at own risk.

Jacuzzi and the hot tub

Use of the outdoor jacuzzi (whirlpool) is only permitted in accordance with the instructions given by the owner. During the house tour we guide you for a safe and clean use of the jacuzzi. The jacuzzi cover must be kept closed at all times, when no one is in the pool. This will reduce airborne debris and dust entering the pool. In winter, or whenever the temperature is near or below the freezing point (below +10°C), it is forbidden to use the outdoor pool during a power cut (electric power outage). During cool and cold weather, the customer must immediately notify the owner of the electric power outage. During a power cut, the pool will not heat up, so the cover must be kept closed to prevent the pool from freezing. Any damage caused by the customer’s negligence or willful misconduct must be fully compensated for.

The use of the fire-wood heated hot tub during the winter period is agreed on a case-by-case basis with the owner. The frost limit for heating the hot tub in winter is approximately -10°C. During cold periods of severe frost, the risk of water freezing inside the circulation pipes of the hot tub fireplace increases. Filling in the hot tub takes approx. less than an hour, during which time the cold aluminium metal pipe may start to freeze before the fire has been ignited in the hot tub fireplace. If the water freezes in the pipe, the heating fireplace cannot melt the ice before the metal circulation pipe burns through. Therefore, in winter, special care must be taken, when heating the hot tub. In addition, during winter the hot tub must be emptied after every use due to risk of freezing.

Cleanliness of the grounds, smoking and pets

Villa Saimaansini is a non-smoking house. Pets are not allowed inside the house unless agreed with the owner on a case-by-case basis. Pets must always be declared at the time of booking, even though they might be outdoor dogs. There is a spacious dog kennel (large fenced yard) outside next to the house for pets that can stay outside. Smoking is not allowed in the house or in the immediate vicinity due to the house ventilation, air ducts and air intake. All cigarette butts and tobacco products must be placed in the glass jars located in the house yards.

Tobacco products and other rubbish (glasses, bottles, cans, plastic, etc.) must not be found in the yard after rental period. If tobacco products or other inappropriate rubbish are found in the yards of Villa Saimaansini, the customer will automatically be charged an additional cleaning fee of 100€ + VAT per hour or part thereof. If the customer has smoked inside the house, the full cost of cleaining and ventilating the whole house will be charged.

Cleanliness and safety are important values for us and we don’t want children to pick up anything inappropriate in their mouths in the yard, for example.

General

Otherwise, in case of possible verifiable natural phenomena or third party (electricity company) power failures, the landlord (owner) or tenant is not liable for compensation. The customer (tenant) is liable for any damage to the holiday home and its furniture customer’s negligence or willful misconduct (excluding the negligence concerning the use of the jacuzzi and hot tub)

Villa Saimaansini and its grounds may only be used by the number of persons booked. Camping, and any other accommodation (tent) on the grounds is prohibited, unless otherwise agreed.

We do not allow fireworks on the grounds of Villa Saimaansini. This way we want to ensure a peaceful stay for wildlife animals, nearby horses, neighbors and  their pets. We thank you for understanding.

It is strictly forbidden to prepare an open fire in the grounds of Villa Saimaansini. There is a dedicated outdoor fire site, which can be used as a fireplace. We will show it to you upon house tour. During a forest and/or grass fire warning an open fire is strictly forbidden. Also, it is prohibited to start a fire in the dedicated outdoor fire site during such weather conditions. Please be also informed that when the fire-wood heated hot tub is heated, sparks may be emitted from the chimney of the stove. This could cause a fire hazard on dry grounds. It is the responsibility of the customer to ensure that the area around the bare terrace, grass and rocky terrain are adequately watered, in case of dry ground. In this way, together we can prevent forest and grass fires. A water pump and sprinklers are provided by the owner.

The barbecue (gas) grill is located on concrete patio next to the hot tub terrace on the backyard. It is the responsibility of the customer (user) to clean the BBQ grill after cooking. This reduces the risk of fire, when the grill is used only, when clean. The grill cleaning equipment will be shown during the house tour. A fire blanker and a powder extinguisher are provided next to the grill. Inside the house there is another powder extinguisher in the hallway (front door).

We thank you for understanding and for cooperation with us!

Comments, complaints and disute resolution

Any comments or complaints must be made directly to the owner of Villa Saimaansini during the holiday period. Negotiated settlement of contractual disputes is the preferenced method. If the reason for the complaint is not rectified, the client may lodge a written complaint within one week of the end of the booking. We reserve the rights to make changes to the booking terms and conditions, house rules and prices. We will inform the customer of any changes that may affect them.

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